Privacy Policy

1. Introduction

Motik.am ("Company", "we", "our", "us") operates an online grocery store and related services platform that allows customers to purchase groceries and household items, arrange delivery, and access related services.

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").

By using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

• Full name
• Phone number
• Email address
• Delivery address
• Billing address
• Payment information
• Account login credentials
• Order history

2.2 Automatically Collected Information

• IP address
• Browser type
• Device information
• Operating system
• Cookies and tracking technologies
• Usage data (pages visited, time spent, etc.)

2.3 Optional Information

• Customer preferences
• Reviews and feedback
• Marketing communication preferences

3. How We Use Your Information

We use your information to:

• Process and deliver grocery orders
• Provide customer support
• Process payments
• Send order confirmations and delivery updates
• Improve our services and website performance
• Prevent fraud and enhance security
• Comply with legal obligations
• Send promotional offers (if you opt in)

4. Legal Basis for Processing

Where required by applicable law, we process your personal data based on:

• Contract performance (to fulfill your orders)
• Your consent
• Legal obligations
• Legitimate business interests

5. Sharing of Information

We may share your information with:

• Delivery partners
• Payment processors
• IT and hosting service providers
• Marketing platforms (if you consent)
• Government authorities when legally required

We do not sell your personal data.

6. Payment Information

Payments are processed securely through third-party payment providers. We do not store full credit/debit card details on our servers unless explicitly stated.

7. Cookies and Tracking Technologies

We use cookies to:

• Improve user experience
• Analyze website traffic
• Personalize content
• Remember login sessions

You can manage cookie preferences through your browser settings.

8. Data Retention

We retain personal data only as long as necessary to:

• Fulfill orders
• Meet legal obligations
• Resolve disputes
• Enforce agreements

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

However, no system is 100% secure.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Withdraw consent
• Object to marketing communications
• Request data portability

To exercise your rights, contact us at: support.team@motik.am

11. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy, please contact:

Motik.am
Email: support.team@motik.am